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FreightCar America Enhances Its Customer Service Organization as Part of Its Overall Continuous Improvement StrategyFreightCar America, (NASDAQ:RAIL) America’s freight car builder, is enhancing its highly regarded customer service department in a move to proactively support the performance, reliability and utility of its product line. The customer service enhancement is part of FreightCar America’s reenergized policy to continuously improve its engineering and manufacturing excellence. FreightCar America’s president and chief executive officer, Chris Ragot, expressed the company’s commitment to its customers when announcing the reorganization, "We will provide the best customer service in the freight car industry by continuously improving our customer service to enhance the value, utility and productivity of freight cars built by FreightCar America." “We plan to maintain our leadership in coal car design and manufacturing and extend that leadership to all railcars that we build,” Ragot added. Jim Hart, FreightCar America’s vice president engineering said, “These additional field engineers will allow us to more closely follow railcars while in operation, which will enable us to more accurately evaluate the performance of that equipment. Better field analysis will speed the development of design improvements for each car type so we can bring advancements into production more rapidly for the benefit of our customers.” FreightCar America, Inc. manufactures railroad freight cars, with particular expertise in coal-carrying railcars. In addition to coal cars, FreightCar America designs and builds bulk commodity cars, flat cars, mill gondola cars, intermodal cars, coil steel cars and motor vehicle carriers. It is headquartered in Chicago, Illinois and has manufacturing facilities in Danville, Illinois, Roanoke, Virginia and Johnstown, Pennsylvania. More information about FreightCar America is available on its website at www.freightcaramerica.com. This press release may contain statements relating to our expected financial performance and/or future business prospects, events and plans that are “forward-looking statements” as defined under the Private Securities Litigation Reform Act of 1995. Forward-looking statements represent our estimates and assumptions only as of the date of this press release. Our actual results may differ materially from the results described in or anticipated by our forward-looking statements due to certain risks and uncertainties. These potential risks and uncertainties include, among other things: the cyclical nature of our business; adverse economic and market conditions; fluctuating costs of raw materials, including steel and aluminum, and delays in the delivery of raw materials; our ability to maintain relationships with our suppliers of railcar components; our reliance upon a small number of customers that represent a large percentage of our sales; the variable purchase patterns of our customers and the timing of completion, delivery and acceptance of customer orders; the highly competitive nature of our industry; the risk of lack of acceptance of our new railcar offerings by our customers; and the additional risk factors described in our filings with the Securities and Exchange Commission. We expressly disclaim any duty to provide updates to any forward-looking statements made in this press release, whether as a result of new information, future events or otherwise. More information about FreightCar America is available on its website at www.freightcaramerica.com. # # # |
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